Everything we produce is made by hand. Thus, we have pride in our materials, and take every precaution to make sure our customers know exactly what to expect with their orders.
If you have any questions or concerns about what you received, send us a message or give us a call, and we will be glad to help.
We are always open to working on new and unique projects. So, if you have a specific need for parchment or leather that we don't already produce, contact us with your ideas, and we will see what we can do for you.
Interested in ordering large quantities? Looking for us to create a custom color? Download our PDF to find out more.
We will work to do our best in producing a new or custom material. However, in the event the delivered material is not what was desired, custom orders are not returnable except for exchanges or credit.
The majority of what we produce here at Pergamena is at least partially made-to-order. This means that, in most cases, we will fulfill your order within two weeks of it being placed.
Shipping options only reflect how fast an order will arrive once shipped, not how fast an order can be fulfilled.
However, if we don't have your material in stock, and expect to take longer to prepare it, we will let you know as soon as possible about the delay and the expected ship time.
If you need an order faster than our estimated 2-week window, we can attempt to rush your order and have it ready to ship within two weeks. These orders are subject to a 20% rush fee.
Returns and Exchanges
If for any reason the material we send you will not work for your purpose, we would welcome the opportunity to replace it free of charge. However, if an exchange is not possible, we are also amenable to partial or full refunds of the original amount within two weeks of receiving your order.
Returns are subject to up to a 15% restocking fee and limited to within a reasonable time from receipt of material.
*All sales are final on sale items, one-off leather, leather splits, and scrap material.*